Insurance A/R follow-up & recovery services
Unpaid and aging claims chased with payers until they're resolved.
- Review agingOutstanding claims are sorted by age, amount and payer.
- Follow upEach claim is checked and chased until it has a clear status.
- ResolveClaims are paid, corrected, appealed or closed with a reason.
Claims don't always get paid just because they were submitted. I review your accounts receivable regularly, follow up with payers on anything outstanding, and push each claim to a final answer.
What's included
- Weekly review of aging A/R buckets
- Claim status checks through payer portals
- Payer calls for stuck or missing claims
- Underpayment and short-pay identification
- Secondary and tertiary claim follow-up
- Clean-up of old or backlog A/R
- Notes on every account worked
- A/R summary in monthly reports
How it works
- Review aging
Outstanding claims are sorted by age, amount and payer.
- Follow up
Each claim is checked and chased until it has a clear status.
- Resolve
Claims are paid, corrected, appealed or closed with a reason.
What you receive
A/R follow-up FAQ
What does A/R follow-up mean?
It means checking every unpaid claim with the insurance payer and taking the next step until it is paid, corrected or closed.
How far back can you work old claims?
It depends on each payer's timely filing and appeal limits. The billing review shows which older claims can still be recovered.
Do you follow up on patient balances too?
The main focus is insurance A/R. Patient statement processes can be discussed during the consultation.
What are A/R aging buckets?
Unpaid claims grouped by how long they have been outstanding, typically 0–30, 31–60, 61–90, 91–120 and over 120 days. The older a claim gets, the harder it is to collect, which is why aging is reviewed every week.
How are underpayments caught?
Payments are compared with what each claim should have paid. Short pays are flagged and raised with the payer for reprocessing instead of being written off.